Customer Support
For questions about your order, the product, the 60-day money-back guarantee, or anything else, the fastest way to reach us is by email.
Email: support@tryneurozoom.com
Phone: +1 (302) 200-3480
Hours: Monday – Friday, 9 AM – 6 PM EST
Returns & Refunds
For a return or refund, please email customer support first to receive a return authorization. Do not ship a return without contacting us.
Return Address:
Returns66
11870 62nd St N
Largo, FL 33773
USA
Read the full Refund Policy for details.
Frequently Asked Contact Questions
How quickly will I get a response?
We aim to respond to all emails within 24 business hours, Monday through Friday. Urgent order issues are usually resolved the same business day.
I have not received my order. What should I do?
Domestic orders typically arrive within 5 to 10 business days. If 10 business days have passed, email customer support with your order number and we will investigate immediately.
Can I cancel an order after placing it?
If your order has not yet shipped, we can cancel it. Email support as soon as possible with your order number. Once an order has shipped, you will need to follow the standard return process.
Do you ship internationally?
Yes, NeuroZoom ships internationally to most countries. International shipping fees apply and delivery typically takes 10 to 15 business days plus customs clearance.
I am a healthcare professional — can I get more information about the formula?
Yes. Email support@tryneurozoom.com with your credentials and we can share supporting product documentation.