At NeuroZoom, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or otherwise interact with us. By using neurozom.com, you agree to the practices described here.
1. Information We Collect
We collect information you voluntarily provide when you place an order, sign up for emails, or contact customer support. This may include:
- Your full name and shipping address
- Email address and telephone number
- Billing address and payment information (handled by our PCI-compliant payment processor — we do not store full credit card numbers on our servers)
- Order history and product preferences
- Customer service correspondence
We also collect non-personal information automatically, such as your IP address, browser type, device type, referring URL, pages viewed, and the time and date of your visit. This is gathered through standard server logs and analytics tools.
2. How We Use Your Information
The information we collect is used to:
- Process and fulfill your orders, including shipping and customer support
- Send order confirmations, shipping updates, and refund notifications
- Improve our website, products, and customer experience
- Send promotional emails (only if you have opted in — you may unsubscribe at any time)
- Detect and prevent fraudulent transactions
- Comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal data to third parties. We share information only with trusted partners that help us operate the business, such as payment processors, fulfillment and shipping providers, email service providers, and analytics platforms. These partners are contractually required to safeguard your data and use it only for the purposes we authorize.
We may also disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of NeuroZoom, our customers, or others.
4. Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies to remember your preferences, understand how you interact with our site, and improve performance. Cookies are small text files stored in your browser. You can control or disable cookies through your browser settings, but doing so may affect site functionality.
5. Data Security
We use industry-standard security measures including SSL encryption, secure servers, and access controls to protect your information. While no method of transmission over the internet is 100% secure, we work continuously to safeguard the data you entrust to us.
6. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of the personal data we hold about you. To exercise any of these rights, contact us at support@tryneurozoom.com. We will respond within a reasonable timeframe.
7. Children's Privacy
NeuroZoom is intended for adults aged 18 and older. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child under 18, we will delete it promptly.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of the page will reflect any changes. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our handling of your personal information, please reach out at:
Email: support@tryneurozoom.com
Phone: +1 (302) 200-3480