Your satisfaction is our priority. NeuroZoom is backed by a 60-day money-back guarantee, no questions asked. If you are not absolutely satisfied with your purchase, we will give you a full refund of the purchase price.
How the 60-Day Guarantee Works
If for any reason you are not happy with NeuroZoom, you have 60 days from the date of delivery to request a refund. This applies whether you have used the product or not. There is no restocking fee, and there are no hidden conditions.
How to Request a Refund
- Contact customer support at support@tryneurozoom.com or call +1 (302) 200-3480 within 60 days of delivery.
- Provide your order number, full name, and a brief reason for the return (optional but helpful).
- You will receive return instructions and the return address. Do not ship the product back without first contacting support.
- Ship the bottles (used or unused) to the return address. We recommend using a tracked shipping method — return shipping costs are the responsibility of the customer.
- Once we receive the returned bottles, your refund will be processed within 5 to 10 business days to the original payment method.
Return Address
Returns66
11870 62nd St N
Largo, FL 33773
USA
Important: Please always email customer support first to receive a return authorization. Returns received without an RMA may not be processed in a timely manner.
What is Refundable
The full purchase price of the product is refundable. Original shipping fees (if applied to your order) are non-refundable. Return shipping is the responsibility of the customer.
Damaged or Incorrect Orders
If your order arrives damaged, missing items, or you received the wrong product, contact customer support within 7 days of delivery and we will resolve the issue at no cost to you — either by replacement or full refund, your choice.
Frequently Asked Refund Questions
Can I return opened bottles?
Yes. Our guarantee covers both opened and unopened bottles within the 60-day window.
How long does the refund take?
Once we receive your return, refunds are processed within 5 to 10 business days. Depending on your bank, it may take an additional 3 to 5 business days to appear on your statement.
Do I get the bonus eBooks back?
The digital bonus eBooks are yours to keep regardless of whether you return the physical product. Your refund will not be reduced for the value of the bonuses.
What if I am outside the 60-day window?
The 60-day guarantee is firm. Returns outside this window cannot be refunded. We recommend keeping track of your delivery date and contacting us early if you have concerns.
Questions?
For any refund-related questions, email support@tryneurozoom.com or call +1 (302) 200-3480. We aim to respond within 24 business hours.